Company information

Catholic Insurance Service Ltd. is registered as a company in England (no. 04493403) and is authorised and regulated by the Financial Conduct Authority (www.fca.org.uk) (no. 771050).

Our registered office is Suite 5, Oxford House, Oxford Road, Thame, Oxfordshire, OX9 2AH.

Complaints

We are committed to delivering the highest standards of customer care. We value our relationship with our customers and welcome feedback. Whilst we do our utmost to provide a high quality of service at all times, we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern.

We will endeavour to resolve a problem to your satisfaction immediately but, should we be unable to do so, your complaint will be dealt with in accordance with our formal Complaints Procedure, a copy of which will be provided to you.

If you remain dissatisfied, you may be entitled to refer your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

If you do decide to refer any matter to the Financial Ombudsman Service, your legal rights will not be affected.